Geisinger Health Plan is taking a customer-centric approach to patient experience through two programs: ProvenCare and ProvenExperience. ProvenCare allows patients to be cared for at no cost if they are readmitted to the hospital with a preventable complication within 90 days of a procedure, and ProvenExperience provides patients with a refund if they are not satisfied with the care they receive.
Making Health Care Better
The Alliance of Community Health Plans is a national leadership organization bringing together innovative health plans and provider groups that are among America’s best at delivering affordable, high-quality coverage and care. Our plans are shaping the future of health care - driving better health outcomes, building healthier communities and inspiring an entire industry to do better.