Group Health Cooperative of South Central Wisconsin has refunded about $5,000 to patients since it started a money-back guarantee program Aug. 31, said Dr. Mark Huth, CEO. The program, called Experience Guarantee, allows patients to get refunds for out-of-pocket costs, such as co-payments and deductibles, for service-related complaints if they request them. At Group Health, roughly one refund has been awarded per 5,000 patient visits, or one a week, often for $20 to $30, the usual co-pay, Huth said.
Making Health Care Better
The Alliance of Community Health Plans is a national leadership organization bringing together innovative health plans and provider groups that are among America’s best at delivering affordable, high-quality coverage and care. Our plans are shaping the future of health care - driving better health outcomes, building healthier communities and inspiring an entire industry to do better.