Clips

CLIP: Group Health Cooperative of South Central Wisconsin implements ‘Experience Guarantee’

Group Health Cooperative of South Central Wisconsin has refunded about $5,000 to patients since it started a money-back guarantee program Aug. 31, said Dr. Mark Huth, CEO. The program, called Experience Guarantee, allows patients to get refunds for out-of-pocket costs, such as co-payments and deductibles, for service-related complaints if they request them. At Group Health, roughly one refund has been awarded per 5,000 patient visits, or one a week, often for $20 to $30, the usual co-pay, Huth said.