UPMC Health Plan Wins Global Call Center of the Year Award from ICMI

05/27/2015 | UPMC Health Plan
For the second time in four years, UPMC Health Plan’s call center was named the Global Call Center of the Year in the large call center category by the International Customer Management Institute (ICMI).The award, which has been won in past years by New York Life, Capital One Financial Group and American Express, was announced at the ICMI Contact Center & Expo held earlier this month in Orlando, Fla.