UPMC Health Plan Wins ‘Best Customer Experience’ Award

UPMC Health Plan has received the 2013 Team Award for Best Customer Experience Program from the International Customer Management Institute (ICMI). ICMI recognized UPMC Health Plan’s call center for being the best in leveraging its people, processes and technology to drive customer satisfaction and loyalty for its brand by utilizing data in new ways or by employing fresh data to improve customer experience.

This was the second consecutive year that UPMC Health Plan’s call center was recognized by ICMI. In 2012, UPMC Health Plan was named ICMI’s Global Call Center of the Year in the large call center category.