Tufts Health Plan received the J.D. Power award for “Highest Member Satisfaction Among Commercial Health Plans in the New England Region.” J.D. Power is a global marketing information company that represents the voice of the customer.
According to the J.D. Power 2014 U.S. Member Health Plan Study, Tufts Health Plan scored higher than the national average with 681 points on a 1,000-point scale. The study is based on 34,315 total member responses from 136 health plans nationwide, including 10 plans in New England.