Kaiser Permanente’s Mail-Order Pharmacy Ranked Highest in Customer Satisfaction by J.D. Power

For the sixth consecutive year, Kaiser Permanente’s mail-order pharmacy was ranked highest in customer satisfaction by the J.D. Power and Associates 2014 Pharmacy Study. The mail-order pharmacy provides Kaiser Permanente’s members with options to manage prescriptions through My Health Manager on kp.org or through the Kaiser Permanente mobile app. Powered by Kaiser Permanente HealthConnect, My Health Manager and the mobile app empower 4.5 million members to engage with their care teams and become actively involved in their health. The J.D. Power study measures customer pharmacy satisfaction based on responses from nearly 14,000 customers who filled new prescriptions or refilled current prescriptions in the three months prior to the survey. The study ranks organizations in four categories: cost competitiveness, prescription delivery, prescription ordering process and customer service experience.