J.D. Power and Associates Ranks Kaiser Permanente on Top for Mail- Order Pharmacies

The National Pharmacy Study by J.D. Power and Associates for 2012 revealed Kaiser Permanente is once again the leader when it comes to customer satisfaction. The study measured overall satisfaction of 12,700 customers who responded to the survey in a three month period. The questionnaire asked customers who were having a new prescription or refilling an existing prescription.