Health Plan Member Satisfaction Improves with Healthy Competition, Says J.D. Power Study

03/17/2016 | PR Newswire
The J.D. Power Study measures satisfaction among members of 135 health plans in 18 regions throughout the United States by examining six key factors: coverage and benefits; provider choice; information and communication; claims processing; cost; and customer service. ACHP plans that ranked highest in their respective regions include AvMed, HealthPartners, Independent Health,  Priority Health, SelectHealth, UPMC Health Plan and Kaiser Permanente.