Dean Health Plan ranks highest in member satisfaction with health plans in the Minnesota-Wisconsin region, according to the J.D. Power 2014 U.S. Member Health Plan Study. Dean Health Plan also ranked highest from 2009-2012.
Now in its eighth year, the study measures member satisfaction among 138 health plans of 200,000 or more members in 18 regions throughout the U.S. by examining six key factors: coverage and benefits, cost, provider choice, customer service, information and communication, and claims processing.