On Call: Round-the-Clock Nurses Deliver Advice Over the Phone

Group Health Cooperative has 80 nurses on staff at its Tukwila-based call center, making up a consulting nurse service available to patients within the Group Health network.

Because the service is part of Group Health’s integrated health care system, nurses have access to patient medical records, including medications and other documentation from doctor visits. “It’s all right there in front of them,” says Mary Sipher, manager of consulting nurse services at Group Health.