In addition to receiving a 5 out of 5 from the National Committee for Quality Assurance, the Centers for Medicare and Medicaid Services (CMS) awarded HealthPartners Freedom Cost Plan 5 stars in its 2016 insurer assessments, making Freedom one of 15 health plans in the U.S. – and the only plan in Minnesota –to receive Medicare’s highest overall rating.
Amy Schultz, leader of HealthPartners’ CMS Stars Program, attributes the organization’s high accreditation not to any specific program or technology, but to its company-wide commitment to its mission. “HealthPartners staff are dedicated to meeting members’ needs and delivering the best possible care in response,” Shultz says.
When asked the most important facet driving the company’s exceptional care, Schultz describes its patient-centric model, saying, “HealthPartners has always been a member-centric organization.” HealthPartners is committed to ensuring that its members have meaningful experiences with their providers and are satisfied with their care and coverage.
Regarding Medicare members specifically, HealthPartners leverages a number of touch points for seniors, starting with a welcome call and a smooth onboarding experience. Staff listen to members and offer answers, resources and alternatives. Furthermore, HealthPartners ensures that all employees interacting with Medicare members, including nurse navigators and care and disease management staff, take into account what matters to the patient and their family before anything else. According to Schultz, “This prioritization develops a trusting relationship with patients and families, and is the foundation of providing better care and satisfaction.”
HealthPartners also bolsters health beyond the hospital. Over the years, it has consistently supported public reporting and quality measurement. In fact, HealthPartners has played founding roles in two local organizations, the Institute for Clinical Systems Improvement and Minnesota Community Measurement, that have helped establish a community of evidenced-based guidelines and standardization in Minnesota. Their work has led to consensus on the adoption of best practices. HealthPartners’s integrated care delivery model means that it is involved in every facet of health care, from hospitals and clinics to specialty physicians and research. Being both insurer and care deliverer means that HealthPartners is truly invested in providing great care.
Over the years, HealthPartners has quietly defined and integrated health care’s Triple Aim of better health and better care at lower costs, both within its organization and the surrounding communities. In the future, regardless of changes health systems, caregiving and technology, HealthPartners will continue to work toward better health for the communities it serves.