CONTACT: Rachel Schwartz
WASHINGTON, D.C. — In conjunction with FORTUNE Custom Publishing, J.D. Power has named Capital District Physicians’ Health Plan (Albany, N.Y.), HealthPartners (Minneapolis, Minn.), Independent Health (Buffalo, N.Y.) and SelectHealth (Murray, Utah) to its list of 2014 “Customer Champions.” The ACHP members are four of the five health insurance plans to receive the honor. According to a press release from J.D. Power, the 50 Customer Champions “demonstrate the ability to provide the highest level of customer service based on their most important critics — their customers.” To make the list, ACHP plans not only excelled within their own industry, but also rose above companies in other sectors. The rankings are based on consumer feedback of over 600 brands.
“J.D. Power has recognized that our members put quality and patient needs first, and that doing so makes for service excellence and good business,” said ACHP President and CEO Patricia Smith. “Congratulations to Independent Health, Capital District Physicians’ Health Plan, SelectHealth and Health Partners for this well-deserved honor.”The article on the 50 J.D. Power 2014 Customer Champions in FORTUNE magazine is available here.
Visit ACHP.org for details on ACHP and our member plans.
The Alliance of Community Health Plans (ACHP) is a national leadership organization bringing together innovative health plans and provider groups that are among America’s best at delivering affordable, high-quality coverage and care. ACHP’s member health plans provide coverage and care for more than 18 million Americans. These 23 organizations focus on improving the health of the communities they serve and are on the leading edge of innovations in affordability and the quality of care, including patient care coordination, patient-centered medical homes, accountable health care delivery and use of information technology. For more information, visit www.achp.org.
About J.D. Power
J.D. Power is a global marketing information services company operating in key business sectors across a variety of industries, providing customer satisfaction research, market research, social media research and performance improvement programs. Established in 1968, J.D. Power has been listening to consumers and business customers; analyzing their opinions and perceptions; and refining research techniques and study methodologies to offer some of the most advanced product quality, customer satisfaction and tracking research available today. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power is a business unit of McGraw Hill Financial.