10 ACHP Members Rank Highest in J.D. Power Customer Satisfaction Survey

CONTACT:
Rachel Schwartz
rschwartz@achp.org
202-785-2247 (office)

WASHINGTON, D.C. —Ten ACHP plans rank the highest in member satisfaction, according to a new study released yesterday by J.D. Power. The J.D. Power 2015 Member Health Plan Study SM measures satisfaction among members of 134 health plans in 18 regions throughout the United States by examining six key factors: coverage and benefits; provider choice; information and communication; claims processing; cost; and customer service, according to a press release from the company. The 2015 Member Health Plan Study is based on responses from more than 31,000 members of 134 commercial health plans across 18 regions in the United States. The study was fielded in November and December 2014.

“ACHP plans understand that providing high-quality care includes putting their customers first,” said ACHP President and CEO Patricia Smith. “Congratulations to our member plans across the nation for this well-deserved recognition.”

 

Highest in Member Satisfaction in the J.D. Power 2015 Member Health Plan Study SM:

West
Kaiser Foundation Health Plan – California Kaiser Foundation Health Plan – Colorado
SelectHealth – Mountain Region
Kaiser Foundation Health Plan – Northwest region
Group Health Cooperative – Northwest region (second place)

Midwest
Priority Health – Michigan (second place)
Dean Health Plan – Minnesota-Wisconsin region
HealthPartners – Minnesota-Wisconsin region (second place)

East
Kaiser Foundation Health Plans – Mid-Atlantic region
Capital District Physicians’ Health Plan, Inc. – New York/New Jersey region
Independent Health – New York/New Jersey region (second place)

South
Kaiser Foundation Health Plan – South Atlantic region

 

About ACHP The Alliance of Community Health Plans (ACHP) is a national leadership organization bringing together innovative health plans and provider groups that are among America’s best at delivering affordable, high-quality coverage and care. ACHP’s member health plans provide coverage and care for more than 18 million Americans. These 23 organizations focus on improving the health of the communities they serve and are on the leading edge of innovations in affordability and the quality of care, including patient care coordination, patient-centered medical homes, accountable health care delivery and use of information technology. For more information, visit www.achp.org.

About J.D. Power J.D. Power is a global marketing information services company operating in key business sectors across a variety of industries, providing customer satisfaction research, market research, social media research and performance improvement programs. Established in 1968, J.D. Power has been listening to consumers and business customers; analyzing their opinions and perceptions; and refining research techniques and study methodologies to offer some of the most advanced product quality, customer satisfaction and tracking research available today. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power is a business unit of McGraw Hill Financial.